As a result of enhanced precautionary measures due to COVID-19, some carriers are experiencing extended service delays that could exceed delivery beyond your selected shipping time as well as impact package tracking information. In this case, there will be no reimbursement on shipping fees due to carrier delays.

Shipping Policy

We ship all orders Monday through Friday (excluding holidays). All orders are usually shipped within 1-2 weeks of the purchase date. Business days are Monday-Friday excluding federal holidays. If an order is placed after 12PM EST on Friday, it will be shipped the following week. Orders placed on Saturdays and Sundays will begin processing the following business day. If ordering Next Day Shipping before 12PM EST, the order will be shipped that same day. All customers will receive a confirmation email with tracking information when the order has shipped. Shipping windows are estimates and delivery dates cannot always be guaranteed.

Please note: Once we hand pack and prepare your package for shipping, we pass it off to a third-party courier so that your package will arrive at you safe and sound. In the case that your package is lost or stolen in transit or upon arrival, Julie Baker Design does not take responsibility for it. All claims must be made through the carrier your package was shipped with.

All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs, and duties put into place by that country. These charges are determined based on the type of product being shipped, its value, country of origin or manufacturing, and the classification of the item. Any applicable fees will not be included in the checkout total and are to be paid for by the customer at the time of delivery. If additional charges apply to your order, the mail carrier will contact you by either phone or email to pay these charges so that the shipment can continue to its destination. Julie Baker Design has no control over these charges and is not responsible for any additional fees.

To start the return process, please email info@juliebakerdesign.com with your order number and reason for return.

A pre-paid, pre-addressed return shipping label will be provided to all qualifying orders purchased on the website. All items being returned must be dropped off or picked up by USPS.

Please note: All U.S. returns must go through our portal. If a domestic return is done manually, we are not responsible for the return or the loss of your package. When returning, please make sure all returned items and packaging materials are in the box along with the invoice.

Please allow up to 10 business days from when we receive your return for your return to be processed. Business days are Monday-Friday excluding federal holidays. Return processing begins after your package is delivered to us. Once your return has been processed, you will receive a confirmation email of the refund, credit issued, or the new order placed. Refunds may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.

For any inquiries concerning returns or exchanges, please contact Customer Service via email at info@juliebakerdesign.com  [Monday – Friday | 9 AM – 5 PM EST].

To start the return process, please email info@juliebakerdesign.com with your order number and reason for return.

We offer free returns for a full refund within 14 days of the delivery date and free exchanges/store credit within 30 days of the delivery date.

Unauthorized returns will not be accepted and will be shipped back to the customer. We are not responsible for unauthorized returns that are lost or damaged in transit.

Please note: All returns must be unworn and have no visible signs of wear or damage. If our quality control team deems that your item is worn, we will not be able to process your return. In this case, the item(s) will be sent back to the original shipping address.

Please allow up to 10 business days from when we receive your return for your return to be processed. Business days are Monday-Friday excluding federal holidays. Return processing begins after your package is delivered to us. Once your return has been processed, you will receive a confirmation email of the refund, credit issued, or the new order placed. Refunds may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.

If you placed an order using Afterpay or Affirm, the refund will be issued back to the card linked to your AfterPay/Affirm account. For security purposes, we do not have access to your Afterpay/Affirm account. If you have additional questions, you can contact the Afterpay team here or the Affirm team here.

For any inquiries concerning returns or exchanges, please contact Customer Service via email at info@juliebakerdesign.com  [Monday – Friday | 9 AM – 5 PM EST].

Exclusions to Return Policy

Personalized pieces that are made to order: this includes any initial, name, or year necklaces, rings, earrings, and bracelets. Final sale items that show ‘compare at’ prices which can be found on the SALE page are considered final sale and will not be accepted for returns or exchanges.Special discount codes used during our clearance sales that show "FINAL SALE" in promotional material and at checkout will not be accepted.  This includes all discounts 30% or greater, Brandbassador reward codes, and BOGO offers unless otherwise stated.

If the packing slip in your order is stamped FINAL SALE and you have questions about your order's eligibility, please feel free to contact our customer service team for details and we'll be happy to assist.

We can only provide address changes on made-to-order items, or in-stock orders recently placed, provided your order hasn’t been processed for shipping yet. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we are unable to guarantee any changes to your order once it has been submitted - but we will do our best to accommodate you. If you need to make changes to your order, please contact our customer service team as soon as possible via email at info@juliebakerdesign.com  and we will make every attempt to honor your request.

We stand behind our product, but more importantly, we stand behind our customers. If a Julie Baker piece fails during normal wear within 60 days of delivery date due to a defect in material or workmanship, as solely determined by Julie Baker Design we will repair the piece at no cost. Any decision to repair a piece of Julie Baker is subject to review and in Julie Baker Designs sole discretion. Julie Baker Design may also refuse to repair any piece of jewelry for any reason. All customers must provide us with valid proof of purchase to receive a repair.

To begin the return process, please email us at info@juliebakerdesign.com. 

Please allow 15-20 business days (subject to change based on the severity of the damage) for your repair to be complete plus additional time for shipping. Repair/replacement processing begins after your package is delivered to us.

Please note: Our repair policy does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of Julie Baker Design. If an item is not able to be repaired, Julie Baker will replace your jewelry with the same item if available. If the item is unavailable, you will be issued a gift card for the amount paid.

For any other inquiries concerning repairs, please contact Customer Service via email at info@juliebakerdesign.com  [Monday – Friday | 9 AM – 5 PM EST].

Please allow additional time for all personalized items to ship. We need time to create the pieces since they’re being made especially for you and require a bit more time in production. You can find the specific production timelines for all made-to-order items located in the product details for each piece. If you need to place an urgent order, please contact our customer service team via info@juliebakerdesign.com and we will do our best to accommodate you if possible.

Please note: Processing times may take longer during the holiday season and during specific sales and promotions. COVID-19 restrictions may also affect the production time frame for certain items.

JBD would love to keep all ring sizes in stock for our valued customers so orders ship without a wait. However due to the custom nature of our products, all rings cannot be stocked in all sizes, but we will do our best to make and ship in a timely manner,

Julie Baker Design jewelry has been designed and manufactured to the highest quality standards. Proper care and maintenance will preserve the beauty and shine of your JBD jewelry. Periodic examination of clasps and settings to ensure a secure fit is recommended.  Always put your jewelry on after you dress to avoid contact with perfumes, cosmetics or other household chemicals.

When it is not being worn, always store your jewelry in its original box. If this is impractical, use a suitably lined box or protective pouch. To avoid scratches, each piece of jewelry should be stored separately, and bracelets should always be stored flat. Never store your JBD jewelry in a leather pouch. To avoid accelerated tarnishing always store your JBD gold jewelry in the special pouches provided.

Most gold jewelry can be safely cleaned with a non-abrasive jewelry cleaner. Always rinse completely and blot dry with a chamois cloth. Never use creamy jewelry cleaners on gold as they may containing harsh abrasives that will scratch the surface of the jewelry

Special attention should be paid to JBD gemstone jewelry. Avoid extreme temperature changes and contact with household chemicals. Never expose stones to hot solutions, abrasive cleaners or ultrasonic cleaners. With the exception of pearls, which require special care, gemstones may be cleaned with a non-abrasive jewelry cleaner.

We know damaged items are frustrating, so we offer protection for all orders. Anything purchased through our company website or stores is eligible for a free replacement if damaged during the warranty. If a replacement isn’t available, we may offer store credit or an exchange at the discretion of the customer service team. We can’t repair damaged items.

Warranty Timeframe

The warranty starts when your tracking is marked delivered. You must contact us within 60/120 days to file a claim.

Third-party purchases are not covered under our policy - please contact the retailer directly. Our service team is legally barred from reimbursing these purchases.

We don’t charge any additional shipping fees for replacement orders. Replacements can be shipped worldwide. International replacement orders may be charged customs fees on delivery based on local tariff laws.